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FAQ

What is ZNETSHOWS.com?

Over 17 years ago, ZnetShows started as an eCommerce wholesale company for bead and jewelry suppliers. Ever since then, our main focus has been supplying wholesale to bead stores and major designers. Unlike most other importers and wholesalers of bead and jewelry supplies, we try to specialize in custom productions for most of our product lines, such as Cultured Sea Glass, Tiaria Chinese crystal, base metal and glass pearls. Over 95% of our total business goes to wholesale bead and wholesale jewelry supplies. To many nationwide top-level designers and jewelry manufacturers, we offer exclusive wholesale custom productions of highly specialized shapes and/or styles of beads and/or pendants for their wholesale lines.

We have two major trademarked product lines: Cultured Sea Glass and Tiaria Crystal. Each year we design, develop and make over 100 new bead shapes/styles for these product lines. In fact, we currently have over 3,100 Cultured Sea Glass selections! None of our distributor or retailer customers carry everything we do. So if you can not find what you need anywhere else, most likely you will find it here. Welcome! We ship orders within 2-3 business days and shipping can range from FREE to only $6.99 for all U.S. orders, including Alaska and Hawaii.

How do I place an order?

In order to expedite your order, please order online. To order, enter in the quantities of the items you want and press the 'Add Selected to Cart' button at the bottom of the page. Or you can order from individual product pages, which have product details such as sizes, colors, pictures, prices and descriptions. Enter in the quantity you want and click ADD TO CART. This will take you to a Shopping Cart that displays a list of what you ordered.

If you have any special requests (ex. color specifications), please put them in the ‘Comments’ section on the checkout page and we will receive them along with your order.

What is the minimum order amount?

For retail, there is no minimum requirement. For any order under $25, there is a $5.00 flat rate shipping. Any retail order $25 or above qualifies for FREE SHIPPING.

For regular wholesale orders, the minimum is now only $50. For custom orders, exclusive custom productions, or distributor orders, please call in for a consultation.

What is the cost of shipping?

Customers in the lower 48 US states qualify for flat rate shipping for wholesale and retail orders. Orders to all other customers will have shipping charges based on the weight, destination, shipping method and value of the package. We charge our customers exactly what the carrier will charge based on that information. If you provide an incorrect or partial shipping address and the carrier has to make adjustments to deliver your order, they will charge us a fee to do so. If this happens, we will pass the fee along to the customer. In addition, if the package has already been shipped and the customer calls UPS to request delivery to a different address than originally specified, we will be charged a fee and will pass that fee to the customer for payment. For more information, please go to our Shipping Info page.

How many beads come on a strand?

Most strands we sell are 16 inches in length unless otherwise specified. Some strands may be shorter or longer than the specified length. The price per strand is calculated on the quality of the entire strand, not the number of beads it contains. You can estimate how many beads will come on a strand using the following example. There are approximately 400mm in 16 inches. If the bead dimension is 20mm, then you would divide 400mm by 20mm to get 20 beads per 16 inch strand. Please keep in mind that there may be some pieces that do not suit your needs for a specific project. You may want to figure in some extra beads for this reason.

What are the dimensions of the item?

The order table for the product will show the dimensions. All sizes shown are in millimeter. You may want to have a ruler that measures in millimeters so that you will know what size to order. The actual size of some beads in a strand may vary. This is normal for natural, hand-made beads.

When will I receive my order?

We usually process orders within 1-2 business days for most Stone Carvings orders. The other sections may take longer due to warehousing and inventory updating. The shipment method you choose will also determine the speed at which your order is delivered. We ship UPS, FedEx, USPS and can use the options they provide. We require a signature for orders $90 and above. If you request to have the signature waived, ZNETSHOWS will not be responsible for any damage or theft of your package. Make sure all information you provide is current and correct, or your order will be delayed.

Do you ship internationally?

Yes, we do! We regularly ship to the United Kingdom, Canada, Australia, New Zealand, Japan and other countries. Please be advised that ZNETSHOWS is obligated to report actual value to customs officials.

Why were things taken off my order?

ZNETSHOWS does not guarantee the availability of any item. Due to the nature of wholesale, an item may run out of stock at any time. We will update your invoice to reflect the items we are able to ship. You may see a lower quantity than you ordered or it may show zero quantity. This item is then out of stock and will be taken off the website.

How do I know what items ZNETSHOWS has in stock?

As an online business, we are able to constantly and efficiently update our website. Most of our products have a specific quantity that is tracked by our computer system. Most items will have an "In Stock" message in the status column of the order table. Items that are either low on stock or out of stock will display the number available and a back-order message respectively. If a product does not appear on the site or in the order table, it is out of stock. If you need more help with this, CLICK HERE.

If you are starting a project, please check the availability of the item before submitting your design to clients. If you need a large quantity, we can ask the factory to custom produce an item for you. Please allow at least 2-3 weeks for this. We are very efficient in helping many national designers complete their large deadline-oriented projects.

Why are some items I ordered before no longer on the website?

Due to the nature of the items we sell items may vary from shipment to shipment especially the natural gemstones. When we run out of a certain item, it is immediately taken offline. When we receive more of that same item, we bring it back online. For some items like turquoise and coral, we may not receive the exact same product in our new shipment. Thus we have to take new pictures and make new descriptions. If you want to have the exact same size and shape as you previously ordered, please search around in the same section to find a similar item for substitution. Again, we can produce a specific size/shape/stone for you if you have a need for larger quantities.

How should I check on the status of my order?

You will receive a second email confirmation when the order has been shipped, usually within 1-3 days of order date. Please note the tracking number and shipping charge. You can use the tracking number for UPS and FedEx to track the packages on their websites: UPS and FedEx. If you have not received your second confirmation email, please either email or call us. If you have not received any email from us, we may have an invalid email address for you, or your order never came through to us.

What if I want to return things?

Please refer to our Return Policy page for the full details.

What if I want to exchange something?

Due to frequently changing inventory we are unable to issue exchanges. We will be happy to issue a refund for items returned minus the standard restocking fee.

Do you back order?

We do offer a back ordering service for larger quantity orders that cannot be filled at the present time. If you ordered a lot of one item, and we are unable to fill it, there will be an automated email sent to you asking if you want to have the items backordered. Shipping options will be given, and you have the choice of either accepting or rejecting the backorder. Please feel free to contact us for more information. Usually items in backorder will be back in stock in approximately 3 weeks. Please check back regularly as we may get the items back online sooner than our back order system can update your order. The best way is to remember your product code and check online!

How do I buy wholesale?

Please register with our wholesale section. Make sure that you only register once. We will process wholesale applications usually in 4-5 business days. You can expedite the process by faxing us your retail tax license. If you do not have a license, please explain why and we will process it accordingly. False license information will automatically be deleted and the customer will not be notified.

PLEASE MAKE SURE YOUR EMAIL ADDRESS IS VALID! INVALID EMAIL ADDRESSES WILL NEVER RECEIVE A RESPONSE!

Do you have a catalog?

Our first full color catalog is in print and we have received our first batch from the presses. Due to cost and limited quantities, we cannot mail a catalog to every customer. We will keep you updated as to when we receive more batches from the printers. The catalog does not have all of our products in it nor is it as convenient to place an order. Our website still contains all our items and is updated daily to keep the prices and quantities accurate. We still recommend that you place your order online in order to expedite it's processing and arrival at your door!

While you are waiting for your catalog, please use our online system to order and to check for prices and availability. If you have any concerns about security and safety ordering online, please contact us through our feedback page and we will be more than happy to assist you.

I get a "page could not be displayed" error.

Click your browsers back button and check your input. Empty boxes and characters such as ! @ # % ^ & * ( ) _ [ ] { } ' " ~ | \ ? / will generate errors. If you are unable to solve the problem, please notify us.

What are customer categories and what are the advantages of each category?

We implemented the wholesale category system on January 18, 2004 to encourage and reward loyal customers. The more you buy from us, the higher your discount levels with 30% being the highest discount. So remember, the longer you stay with us, the more you buy, the higher the discounts and benefits.

We have streamlined our discount system to provide even better discounts for 2009. Now, for higher discount categories, you will receive a flat discount for orders more than $200. Higher categories receive greater discounts and shipping credits as well. Remember that these discounts apply on top of the wholesale prices that approved wholesale customers can see once they log in the wholesale section.

Please contact us for more information. 1-800-808-1782

To view your account information you just need to login the wholesale section. You will see your specific category, discounts and other benefits on your homepage, shopping cart, order confirmation pages and email notice.

I add something to my cart, but I get a "page could not be displayed" error, what is wrong?

There could be many things wrong, but the largest cause is your web browser. Your browser needs to accept cookies from our site. If you look at the bottom right of your screen and see a red circle, it means cookies are being blocked. Simply double click the red circle and change the settings so cookies from ZNETSHOWS.com will be accepted. Cookies are used by our web server to keep track of your order.

What is the Tucson Show?

The Tucson Gem and Mineral Show, held annually in Tucson, Arizona, is a gargantuan hub for gemstone aficionados of all types. In fact, the entire city hosts this incredible event, and several different types of gemshows shows take place simultaneously at various locations throughout the metro area. With hundreds of vendors, importers, dealers, and retailers interacting at once, this is the largest gathering of rock and jewelry lovers in the world. Minerals, gems, fossils, meteorites, paleo-artifacts, lapidary works, equipment, mining and mineralogical literature, fine jewelry, beads, healing stones, African arts, Oriental gifts, archaeological findings, and many other unique pieces are all displayed for the thousands of dazzled visitors to view. Over 100,000 vendors, buyers, and even casual observers attend the show every February.

What are the terms and conditions for Gift Certificates?

Gift certificates can be used to purchase any items available ZNETSHOWS, Inc. Gift certificates are in U.S. dollars. Gift certificates cannot be used or redeemed anywhere except on the Site. Gift certificates are valid for five years from the date of issue. Gift certificates cannot be used or redeemed without the authorized claim code, cannot be redeemed for cash, cannot be used or redeemed towards previous purchases, cannot be used or redeemed to purchase other gift certificates, cannot circumvent minimum order amounts, and are not refundable. It is the responsibility of the gift card recipient to protect the privacy of the received certificate. It is also the responsibility of the gift card recipient to use the gift certificate. ZNETSHOWS is not responsible and cannot reimburse customer if it is lost or stolen. Any purchase less than the value of a gift certificate causes the unused balance to be placed in the account of the gift certificate recipient for use in a future transaction. Any purchase exceeding the value of a gift certificate requires the use of a valid credit card, Pay Pal payment, check or money order to complete the transaction. Returned merchandise that has been paid for by the gift card will be reimbursed back to a gift card in correspondence with ZNETSHOWS, Inc return policies. Only one gift certificate may be used per order.

Does ZNETSHOWS do custom production?

Yes! Please check out our ZnetShows Exclusive Custom Production Service page for more information.